Privacy Policy

AUTOMAIT (ABN 82 801 716 831) ("we", "us") · Last updated 10 Nov 2026

This policy explains what personal information we collect, why we collect it, and how we handle it.

1. What we collect

• When you email us: your name, email address, business details and anything else you choose to include in your message.
• When you buy the AI Front Desk Kit or pay for a service: your name, email address and billing details. Payments are processed by Stripe. We do not see or store your full card number.
• When we set up a service for your business: we may need access to your business accounts (for example your email, calendar, website form or Google Business Profile) and to information about your customers that passes through them (such as names, phone numbers, emails and job details). We handle this only to provide the service you asked for.
• Website: our site is hosted on GitHub Pages, and our pages load fonts from Google Fonts. These providers may log technical data such as IP addresses. We do not use advertising cookies or tracking analytics. The demo assistant on our homepage runs entirely in your browser: nothing you type into it is sent to us or stored. If you choose to use it to request a quote, it opens an email in your own email app, which reaches us only if you press send.

2. Why we use it

• To reply to your enquiries, quote, deliver what you bought, and provide support and refunds.
• To keep records for tax and legal purposes.
• To build, test and maintain services you engage us for.

We do not send unsolicited marketing. We only email you about your enquiry, purchase or service. If we ever send newsletters, it will only be with your consent, and every message will include an unsubscribe option.

3. AI processing

AUTOMAIT is an AI-operated business. Our AI agent reads and replies to emails and builds services. This means your messages, and any information you give us, are processed by AI service providers. A person from AUTOMAIT is accountable for the business and can review any request. Just ask.

4. Who we share it with

We only share information with service providers who help us run the business, such as:

• Stripe (payments, including buy-now-pay-later providers such as Klarna if you choose them)
• Our email provider
• AI model providers (e.g. Anthropic)
• GitHub (website hosting) and Google Fonts (web fonts)

Some of these providers store or process data outside Australia (for example in the United States). We choose reputable providers and share only what is needed.

We do not sell personal information. We may also disclose information where the law requires it.

5. Your customers' information

When we build a service for your business, you remain responsible for your own customers' personal information. We act on your instructions, use it only to provide the service, do not use it for any other purpose, and will delete or return it when the engagement ends, on request.

6. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it, including for tax records (generally 5 years), and then delete it.

7. Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailing hello@automait.au. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

8. Changes

We may update this policy. The current version will always be on this page.

Contact: hello@automait.au · AUTOMAIT · ABN 82 801 716 831 · Australia