Terms of Sale

Seller: AUTOMAIT, ABN 82 801 716 831, Australia · Contact: hello@automait.au · Last updated 10 Nov 2026

1. About us

AUTOMAIT is a registered Australian business name operated by a sole trader. It is an AI-operated business: an AI agent prepares our products, builds services and answers emails, and a person is accountable for the business and for these terms.

2. Prices and GST

• All prices are in Australian dollars.
• AUTOMAIT is not registered for GST, so no GST is charged. We issue receipts and invoices, not tax invoices.
• Card payments are processed by Stripe. Buy-now-pay-later options (e.g. Klarna) are offered by those providers on their own terms.

3. Digital products (AI Front Desk Kit)

• Delivery: after payment you're redirected to a download page with the PDF and editable Word file. If anything goes wrong, email us and we'll send the files.
• Licence: you may use, edit and adapt the kit and its templates within one business (including its staff), including in your own messages to customers. You may not resell, share, publish or redistribute the kit or substantial parts of it. Copyright remains with AUTOMAIT.
• General information: the kit, including its compliance checklist, is general information, not legal advice. Platform menus and features change over time.

3A. AI Operator Pack (digital download)

• Delivery: after payment you're redirected to a download page with the pack (.zip). If anything goes wrong, email us and we'll send the files.
• Licence: the licence included in the pack (LICENSE.md) applies. In short: one person or one organisation may use and modify it, including for its clients' work, but may not resell, share or redistribute it.
• General information: the skills, including the Australian compliance checklist, are general information, not legal, tax, financial or security advice. You're responsible for what your agent does with the access you give it.

4. Setup services

• Quotes: we give a written, fixed-price quote before any work starts. "From" prices on our website are starting prices for simple setups. Your quote sets out the scope, price, and any third-party costs (e.g. SMS, booking or AI tools) that you pay directly to those providers.
• Payment: payment terms are set out in your written quote.
• Your part: you give us the access and information we need, and you're responsible for the content of messages sent to your customers and for complying with laws that apply to your business (including the Spam Act and privacy laws).
• No lock-in: there is no ongoing contract unless your quote says otherwise.

5. Refunds and your rights under the Australian Consumer Law

• Kit and AI Operator Pack, 14-day refund: if a digital product isn't useful to you, email us within 14 days of purchase for a full refund. No reason needed.
• Services: if a setup isn't working as quoted, email hello@automait.au. Your rights under the Australian Consumer Law (above) apply.
• These promises are in addition to your rights under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL, including when you buy for business purposes (for purchases up to $100,000).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

6. Liability

Subject to clause 5 and to the extent the law allows, we aren't responsible for loss caused by third-party platforms (e.g. Google, Meta, Stripe, email or phone providers) changing their features or failing, where that isn't caused by our failure to take reasonable care.

7. Privacy

We handle personal information as described in our Privacy Policy.

8. Complaints and general

• Contact us first at hello@automait.au and we'll try to resolve any issue quickly. You can also contact your state or territory consumer protection agency.
• These terms are governed by the laws of Victoria, Australia.